What a crash report contains
When Archivo fails, it can send a short crash report to the Archivo team. The team uses it to find and fix the fault. This page lists what a report holds and what it never holds.
Crash reports are on by default.
What is sent, and what is never sent
Section titled “What is sent, and what is never sent”| What is sent | What is never sent |
|---|---|
| The error message and stack trace (file names and line numbers of Archivo’s own code) | The text of your documents |
| The app version | Email addresses, sign-in tokens, secret keys and passwords (these are removed first) |
| Desktop or web, and your operating system (plus the browser name on web) | Your user name in folder paths (for example C:\Users\<name>\ becomes C:\Users\~\) |
| Which Archivo app was open | A memory dump (a native crash on desktop records only the reason, such as “out of memory”) |
| A random install ID, made once for each install or browser | Your email address or plan (the report does not store them) |
| The time, and how many times the same error repeated | |
| The last 100 lines of Archivo’s own log |
A report is cleaned before it leaves your device, and again on the server.
If you are signed in
Section titled “If you are signed in”The report stores your account ID only. Archivo staff see your account’s current email and plan beside the report when they look at it. The report itself does not store them.
Turn crash reports off
Section titled “Turn crash reports off”- Open Settings.
- Open Privacy.
- Turn off Send crash reports to Archivo.
The switch is per device. Each computer or browser has its own switch, because many crashes happen before you sign in.
When the switch is off, nothing leaves the device. Any unsent reports on the device are deleted.
The notice after a crash
Section titled “The notice after a crash”After a serious crash, the next start shows one notice: “Archivo closed unexpectedly. A report was sent to the Archivo team.” It links to the switch and to the privacy policy.
Reports from Archivo’s servers
Section titled “Reports from Archivo’s servers”Some work runs on Archivo’s servers, not on your device. A scheduled automation in an app you built is one example. When that work fails, the server files its own report.
| What a server report holds | What its steps never include |
|---|---|
| The error, and where in Archivo’s code it happened | The values in your records or sheets |
| The Archivo version | The text your rule wrote, or your rule’s name |
| The IDs of the rule, app and workspace involved | Your email address or plan |
| The steps the server took, by names and sizes only (for example “sent 12 rows, 4 columns”) | |
| The account ID of the person the work ran for |
The device switch does not cover these reports. They describe a fault in Archivo’s servers, not on your device. They are cleaned, kept and erased like every other report.
Reports from apps built in Archivo
Section titled “Reports from apps built in Archivo”An app built in Archivo can fail while someone uses it. Archivo then sends a report about that app.
| Where the app runs | Account on the report | Switch |
|---|---|---|
| Inside Archivo (the builder, Run, an installed app) | The signed-in account ID, as for any report | The device switch |
| The app’s public web page | None | None |
| The Archivo phone app | None | None |
| What an app report holds | What it never holds |
|---|---|
| The error, and which part of the app failed (a block, a button, an AI band, a custom block) | The values in the app, or anything typed into it |
| The app’s ID | The app’s link, its access code or a member code |
| The technical details in the first table | Your email address or plan |
A message the app shows on purpose, such as “Fill in the name first”, is not a fault. No report is sent for it.
When one block of an app fails, only that block shows “This block could not be shown”. The rest of the app keeps working.
How long reports are kept
Section titled “How long reports are kept”Reports are kept for 90 days, then erased automatically. Deleting your account erases its reports.
For the full policy, read the Privacy Policy.